FAQ

What is the delivery Time?

We provide shipping throughout Pakistan through TCS, PostEx, M&P Logistics. Deliveries can take 3-5 business days.

What if the color I receive is not what I expected?

Heera's makes sure that the product descriptions and photos on this website are clear and realistic. While we try our best to show accurate colors and styles in the photos, there may be slight differences due to the way images are processed. Heera's cannot be held responsible for small changes in color or style.

Can I return a product?

We do not accept returns for your orders.

Can I exchange the product if I don't like it?

Yes, We offer exchange within 30 Days of your order.

How can I can track my order?

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can track your order on the Logistics (TCS, M&P Logistics, & PosteEx) website for orders respectively.

What if my product is damaged?

If you receive a damaged product, we will exchange it for you within 30 days.