RETURN POLICY
RETURN POLICY
RETURN AND EXCHANGE POLICY
At Heeras, we are committed to providing the best possible service. Although we hope your order meets your expectations, we offer return or exchange under 7 Days Of Purchase. After receiving the package, you have 24 hours to contact us with a paper invoice and any claims you have regarding the product’s quality or the work that has been done. You can do this by calling, texting, or emailing.
The company’s quality department will review your request after you submit it and get back to you instantly. If there is a significant flaw, we may offer you an Exchange or store credit for future purchases in case of any major fault.
DAMAGE & CLAIMS:
If the item has any sort of manufacturing fault, was shipped in the incorrect size, or is the incorrect item, an exchange of the damaged item will be accepted. After receiving the package, the complaint must be made within 24 hours with a paper invoice (by call, message, or email).
Please give us one week for the processing of damage and claims.
Please contact our customer care team by emailing at sales@heerasofficial.com. Once received, the team will get back to you within 48 hours.
Order Cancellation:
You may cancel your order by emailing us at info@heerasofficial.com before the order has been processed
After shipping, orders cannot be cancelled.
Only custom orders processed more than 24 hours ago can be cancelled.
RETURN AND EXCHANGE POLICY
At Heeras, we are committed to providing the best possible service. Although we hope your order meets your expectations, we offer return or exchange under 7 Days Of Purchase. After receiving the package, you have 24 hours to contact us with a paper invoice and any claims you have regarding the product’s quality or the work that has been done. You can do this by calling, texting, or emailing.
The company’s quality department will review your request after you submit it and get back to you instantly. If there is a significant flaw, we may offer you an Exchange or store credit for future purchases in case of any major fault.
DAMAGE & CLAIMS:
If the item has any sort of manufacturing fault, was shipped in the incorrect size, or is the incorrect item, an exchange of the damaged item will be accepted. After receiving the package, the complaint must be made within 24 hours with a paper invoice (by call, message, or email).
Please give us one week for the processing of damage and claims.
Please contact our customer care team by emailing at sales@heerasofficial.com. Once received, the team will get back to you within 48 hours.
Order Cancellation:
You may cancel your order by emailing us at info@heerasofficial.com before the order has been processed
After shipping, orders cannot be cancelled.
Only custom orders processed more than 24 hours ago can be cancelled.