FAQ

What payment methods do you accept for online orders?

For online shopping at Heeras Official, we offer Cash on Delivery (COD) and debit/credit card payments for local orders.

International customers can pay securely using debit or credit cards only.
All payments are processed through a secure payment gateway, ensuring
complete safety.

How will I know if my order is confirmed?

Once your order is placed on Heeras Official, you will receive an order confirmation via SMS, Email, or a call from our team. The confirmation includes your order number and order details, so you can track your purchase easily.

Is my payment information secure?

Yes! All transactions on Heeras Official are handled through a secure payment gateway. Your payment information is fully encrypted, giving you a safe and hassle-free online shopping experience.

How long will it take to receive my order?

For local orders, delivery typically takes 2-5 business days.

International orders usually take 5-10 business days, depending on your location. You can also track your order status via your order confirmation details.

What is your exchange or return policy?

At Heeras Official, customers can request an exchange within 30 days of delivery. This applies to all embroidered dresses, plazos, and dupattas from our collections. Please ensure that the items are in their original condition.

There’s a missing item in my order, what should I do?

If any item is missing from your order, contact our support team immediately at +92 370 6577676. We will resolve your issue promptly and ensure you receive the missing product.