International Orders:
• Exchange Timeframe: You can request an exchange within 30 days of delivery.
• Faulty Products: If a product has a defect, Heeras will replace it for free. You can choose the same dress or any other dress of the same price. The shipping cost for the replacement will be paid by the customer.
Exchange Procedure
If you received the wrong item or a defective product, Heeras will replace it free of charge.
To request an exchange, contact our customer service team:
Email: cs@heerasofficial.com (Response within 3-4 hours)
WhatsApp: +923706577676 (Response within 1 hour)
Please include your order number and clear pictures of the item. Our team is here to assist you!
Exchange & Refund Policy
At Heeras Official, we are committed to providing the best service and quality. Our exchange and refund policy is designed to ensure a smooth shopping experience.
Exchange Policy
- • Exchanges are only available if the wrong item is delivered or the product has a defect.
- • No exchanges on sale items unless we send the wrong item.
- • Customers are responsible for all shipping and handling costs for exchanges.
- We do not offer exchanges based on personal preferences or dislikes.
Refund Policy
- All canceled orders will be fully refunded.
- If a product is out of stock, has a pricing error, or a payment is declined, we reserve the right to cancel the order
Quality Assurance
- Heeras guarantees product quality, even after washing.
Important Information
- Cash on Delivery (COD): As per courier company policies, packages cannot be opened before payment.
- Customs Duties: If applicable during delivery, they will be covered by the courier service
Customer Support
For exchanges or refunds, contact us with your order number:
Email: cs@heerasofficial.com (Response within 3-4 hours)
WhatsApp: +92 3706577676 (Response within 1 hour)
Office Hours:
🕘 Monday – Saturday: 10 AM – 12 AM
🕒 Sunday: 3 PM – 12 AM
